We have had Joy at Villa Solera as our key holder since purchasing our apartment on the MMGR in 2019. We have always received excellent, friendly and reliable service from the team.
Last week our youngest adult son was out with his friends and called us on Thursday evening to let us know that the water heater had sprung a leak and was flooding the kitchen. We contacted Joy who responded really quickly and contacted security for us and arranged for the water to be turned off.
The next morning the team got going getting things sorted for us, despite being on holiday! We had a plumber out Friday afternoon and everything was sorted with out any drama. We have often said over the years how reassuring it is to know the team are there when you need them and this really proves the point. Without them this would have been a very stressful situation.
We cannot recommend the Villa Solera team highly enough, if you are looking for a keyholder don’t look any further.
I have been using this company for 12 years and they are really an extended family as the service provided is very personal. I was having a lovely holiday in Spain until I broke my leg. Complete nightmare for me but was made easier by the help provided by Joy and the team to getting me a wheelchair, translation of medical notes and just checking in to see that I was as okay as I could be in the circumstances. I would highly recommend the whole team who were mobilised to help me as much as possible.
I also use them for key holder service. They are fantastic as my apartment is checked regularly and always in good condition when I arrive. I have heard of some key holders keeping their clients/guests waiting to gain access to properties. This NEVER happens with Villa Solera.
I cannot recommend this company enough for their professional and personal help with any situation that might arrive.
Myself and my husband carnt praise this company enough don't really like saying company as they are more of a extended family to us. Nothing is ever to much trouble. The apartment was always immaculate when ever we came out. We also always have peace of mind when not there with joys regular updates from the apartment. Bill and Jay have been worth there weight in gold with help and advice on bank accounts and home insurance. Beautiful family faultless company you won't be in safer more trustworthy hands. Thank you for everything Sharon and shaun Mclaughlin.
Having recently bought our new apartment in Spain, I can’t recommend Joy, Bill and the team at Villa Solera highly enough. From all the teething problems we had, they were all sorted by Joy straight away. Our first week in the apartment wouldn’t have gone as smoothly as it did without their help and support! They have continued their excellent service as key holders for us, visiting the property and taking deliveries for us. A great team and lovely people.
Integrity is not a word people always associate with property management but it definitely applies to Villa Solera Services. I have used them for nearly seven years and have found them to be completely reliable and trustworthy with all aspects of managing a property in Spain.
Joy has been fabulous at keeping an eye on the property for me, including during Covid. Whenever work has needed completing: electricians, plumbers, AC technicians etc have always been found quickly and for a reasonable price. Bill has always been at the end of the phone if I needed honest financial advice, particularly with the many issues with banks and utility companies. If he can’t speak to you at the time, he always calls back. Again, not something one takes for granted!
We have been with Villa Solera for about 18 months now, so basically all through Lockdowns! We left our property in the very best of hands with Bill and Joy Kundalia. Nothing was too much trouble, even when we sold a piece of furniture this was all handled for us by Joy.
It has certainly given us peace of mind knowing that we have a brilliant Property Manager and key holder who goes above and beyond with every detail handled. We would thoroughly recommend Villa Solera for their professionalism, thoughtfulness and detailed care and assurance of our property in their careful hands.
I am a property owner on la torre golf resort for 15 years Joy & Bill (villa solera) have looked after me and my property from day one. They are helpful and friendly and easy to contact nothing is to much trouble i can rest at ease knowing family & friends are well looked after and have a reliable company on hand when needed thanks guys
We are long term renter with our home managed by Bill & Joy.
I have been nothing but impressed with how looked after we have felt, throughout the Covid lockdown, and more recently when our Aircon decided to stop working (through a heatwave!)
Communication was always there with ourselves and the owners, and new units replaced really quickly.
As long term renters we have been with some agents who haven’t looked after us, so it’s a refreshing change to know that Villa Solera looks out for not only the owners but the tenants also.
We have had a property in Roda Golf and Beach Resort for 10+ years. Bill and Joy have been our property managers from day one. Amazing service, very efficient, regular updates and very friendly. They cannot do enough for you
Just returned from an amazing holiday that was rescued by joy and her daughter, our original property had some unexpected problems, joy contacted owner and then sorted us out with a new amazing property, can not thank her enough for saving our holiday, she went above and beyond what she need to do, and was helpful throughout our stay .
Bill & Joy at Villa Solera have been Property Managers for our apartment Casa Sangria on the Mar Menor Golf Resort since 2018.
We are very pleased and impressed with the service we have received during this time and would not hesitate to recommend them.
We had a problem with our air conditioning/heating unit that was uneconomical to repair and needed replacing urgently during a holiday period. Bill and his team dealt with this on our behalf quickly and efficiently.
Joy keeps in regular contact regarding our apartment with whats app updates and pictures that are very reassuring when we are at home in the UK.
We have invested a lot of money and time in our apartment and feel totally comfortable in leaving it in the safe hands of Villa Solera a local established company.
Now Villa Solera are working alongside Murcia Holiday Rentals we feel we have the complete seamless package for our apartment.
The Team at Villa Solera (especially Joy and Bill) have been nothing short of amazing since taking over the management of our property in the Mar Menor Golf Resort in 2017.
Nothing is ever too much. From meeting and greeting the guests, looking after the cleaning of the property, through to rental advertising and overseeing the construction works at our Villa, they have been fantastic. Professional, quick to reply (usually within a matter of minutes), and even had the time to look after an issue that we had with our Spanish Bank.
The Team go that extra mile to ensure that our guest arrivals are treated to a 5* experience, helping with resort transfers, welcome packs and even birthday gifts for those seeking to surprise their loved ones when they arrive.
Honestly, we cant thank them enough. For the small amount of money that we pay them, the feedback that we get from guests and the knowledge to know that our property is being looked after like it was their own, gives us peace of mind.
We have used other property management companies, and without going into the goods and bads of those, you honestly could not compare the level of service and professionalism that we get from Villa Solera. From the bottom of hearts, thank you for everything that you do for us.
We have recently renewed our Key Holding Contract with Villa Solera after the amazing service we received in our first year of owning an apartment on Mar Menor. From the very beginning the company has provided for us much more than Key Holding, from initial set up of light fittings to furniture purchases, Air conditioning servicing, cleaning, answering many asked questions to even booking taxis. Villa Solera is the one stop shop every one should have when you have a property in Spain . Total peace of mind and excellent, friendly, knowledgeable team that we couldn’t have done it without. Here’s to many more years. Thank you all xxx
We have owned our apartment on MMGR2 for three years and it is our “pride and joy”. One of our immediate priorities was to find a key holder/manager we could trust and rely on to care for our home as if it were their own. We are very fortunate to have found Joy and Bill Kundalia of Villa Solera who provide a five star service and are always at hand to go “the extra mile” when asked. Whether it be arrival cleans, repairs, shopping or favours, they give you their undivided attention to exceed your expectations every time!
Thank you Joy and Bill for your professionalism and friendship.
We have owned our villa on Mar Menor Golf resort since it was built. I had not enjoyed owning it until Joy and Bill Walked in to our lives. We took them on several years ago to manage the property and have never looked back. I cannot praise them highly enough. They are the 4th emergency service and without them I would of sold up by now. Totally professional, but so friendly and such lovely people. I have never known Joy deal with any problem with anything but kindness and calm. So reliable and trustworthy I know I can leave everything to them. Bill has helped me out with major renovations to the property, and the purchasing of major electrical goods. What amazes me is nothing is too much trouble . I have had 2 major problems recently to do with plumbing and air con and both were sorted in superquick time.
Joy organises the villa for my friends and they all love her to bits. the villa wouldn't be the same without them.
Bill and Joy are amazing and professional people who helped make my husband and I enjoy the experience of moving into our new apt... it was everything we had hoped it would be. They guided and helped us make large decisions when we were not very sure what to do and their advice was spot on. What could of been a very anxious and stressful time was made painless thanks to Bill and Joy! I would highly recommend them. Fantastic service. 10/10!!!!
We have had a villa on Mar Menor since the resort opened, but it is only since Joy and Bill started looking after it that everything started to tick, and we've started enjoying being home owners here. For the past few years Villa Solera has managed our villa, and it has been maintained in great condition, and if any issues crop up, they are taken care of straight away. The guests that have stayed at the villa without fail comment on how helpful Joy has been.
We took this confidence to buy a bigger home on the resort, and as we have been away from Spain, entrusted Joy and Bill to look after turning the house from a vacant shell, into a beautifully finished, comfortable home. In a short space of time they worked miracles to get everything in order, and always communicating so that every aspect was delivered as agreed. We couldn't do without these superstars! Thanks so much folks!!
We have been clients at Villa Solera for many years now. The service we receive from Bill, Joy and the team is second to none. Nothing is ever too much trouble for them. We recently had an air con issue which they sorted out before our next visit. All our maintenance needs are dealt with efficiently and promptly. Our home in Spain is safe in their hands. We wouldn't be without them! Thank you, diolch yn fawr!
Over the last 12 years Nico Zentfeld and his staff at Villa Solara cannot be praised highly enough. There isn't room on the page to list all the occasions when they have pulled out all stops to ensure that the Brydons, their clients and friends have the very best of times.
There are few people I have encountered in my 64 years who are as reliable, trustworthy and totally dependable as Nico Zentfeld.
Living 2000 kms from a Spanish home has many potential pitfalls, on so many levels Nico and his colleagues have made it simple and achievable.
'Every day we can count on Nico! In 2002 we bought our second home in Spain. More than 2,000 kilometers away from Holland. It was also the moment we met Nico Zentveld and his wife Gerda. They just had left Holland to build up a new life in Spain and offered help with their organisation Villa Solera. After a nice dinner together everything was arranged and a friendship was born. Nico did not only look after the building of the house, but he took also care of the furniture and the cleaning. In fact he helped with everything that needed to be done to have a second home in Spain. The administration, the bank, the NIE number....Over the years, Nico was always there to look after the house and taking care of problems to be solved. And he still is. Thank you Nico!'
We have just completed our first year with Villa Solera and could not be more pleased with the service we received...buying and owning a property in Spain was a big deal for us and a somewhat daunting prospect but Villa Solera, through both Bill and marvellous Joy have removed all our worries and left us with only positive thoughts. Our regular 'what's app' messages from Joy are always a pleasure, keeping us in contact with our dream, nothing is too much trouble for Joy.
Here's to many more years with Villa Solera.
Met Joy 3 years ago, and we clicked from day 1. She runs a brilliant service, nothing is to much trouble, she has done so much for us, I know I would of not got the same service from any other company.
Bill has been fantastic from sending in a gas repair man within an hour too translating for us at a train station!!!
We can't recommend them highly enough.
Fantastic service. Keep up the good work guys!
We have used villa solera for the last 4 years and cannot recommend them highly enough.
Our house is well looked after in our absence and always beautifully clean on our arrival.
We have had a few small emergencies over the years which have always been calmly and quickly dealt with by Joy. Villa solera have contacts to sort out any problem!
We would be lost without Joy and her team and are looking forward to many more years together.
My wife and I have used a number of providers in the past with little or no satisfaction. It would be hard to imagine competitors being able to offer a better service than Villa Solera. We don't have to continually phone and ask if things have been done, we know that everything has been done to a very high standard. We have no hesitation in recommending Villa Solera as a thoroughly honest and reliable service provider.
Alan & Beverley Cardew
Both Joy and Bill ( Villa Solera) have managed my properties in Spain for 10 years + .
If you are interested in having:
1. trustworthy people who truly care about their clients - namely - saving money, great advice, reduced stress;
2. want the right team to manage your property;
3. help you buy or sell your spanish property;
4. take care of the smooth running of your client's holiday at your spanish villa;
then you'd want to be prudent and use them to help you. There's a lot of outfits who claim to be many things and these guys are the real deal. Spain can be a delight or a headache - your choice.
Bill and Joy have looked after our properties at Roda for 4 years and take care of everything, absolutely brilliantly.
From inspecting the properties when we are away, getting them ready for our and our guests arrival, organising and arranging a long term let for one of our properties, they cover all the bases perfectly.
They take away all the potential hassle out of owning a home abroad, which allows us to just enjoy it.
Don't buy a home in Spain without having Villa Solera look after it for you!
Since 6 months we work with Joy and Bill for property management. We are very satisfied about the service and communication. It is a pleasure to arrive on our vacation house after a long trip.
Everything they take care of…follow up on works, house cleaned, key service, furniture on the right place, wifi connected and even food or drinks if you require. And also when we are not there, Joy takes care of the property and needed administration.
It really gives us a very comfortable feeling and no stress! This is how a vacation home should be!
They are very good in what they do , we can only recommend them!"
("Sinds 6 maanden zorgen Joy en Bill voor ons huis in Spanje. We zijn zeer tevreden over hun service en communicatie . Het is een plezier om toe te komen na een lange reis.
Aan alles denken ze … opvolging werkzaamheden, schoonmaak, tuinmeubels op de juiste plaats, wifi aangesloten, en zelfs eten en drinken willen ze gaan halen voor je. Ook als we er niet zijn, zorgt Joy en Bill goed voor ons huis en de nodige administratie. Dit geeft ons een heel aangenaam gevoel en geen stress!
Dat is hoe het zou moeten zijn met een vakantiehuis … enkel de lusten, niet de lasten :-)
Wij bevelen villa solera warm aan!
We have been very fortunate to have Joy and Bill Kundalia at Villa Solera as our Key Holders and Property Managers for over 10 years now.
We are delighted with the consistent quality of service provided, and the meticulous care taken to ensure our guests enjoy their stay. The 5 Star reviews we regularly receive on Trip Advisor are testament to the care and attention to detail that Joy and Bill alway provide.
From sourcing and managing the installation of all our furniture, white goods, fixtures and fittings when we first purchased the property, to the regular and ad hoc inspections Joy undertakes (and the email updates that follow) our Townhouse on La Torre has always been well cared for and expertly managed.
Put simply, nothing is too much trouble for Joy and Bill to deal with.
We therefore have no hesitation whatsoever in highly recommending Villa Solera's services
Villa Solera Service stands even for much more than this, they helped us with furniture, the white goods, lightening so we could, even when we were not in Spain, we can be sure that everything was ok. All our questions were answered and we got a lot of good advice.
Bill and Joy Kundalia are also our key holders and we couldn’t be more pleased with this. On a regular basis Joy visits our property in Spain to see if everything is ok and even before we arrive she makes our home ready for our holiday.
We are very satisfied with the way everything went along.